hotline agoda vietnam

Helping your guest

If your guests need to tát liên hệ us, please ask them to tát visit our Help Center.

Bạn đang xem: hotline agoda vietnam

Via the Help Centre, we can help your guests in their preferred language. We can give them the information they need to tát manage their booking themselves or advise them to tát liên hệ our Customer Service team by gmail, live chat or phone.

Please don’t share with your guests the liên hệ details you use to tát get in touch with us — we can’t help guests who liên hệ us this way and this is likely to tát result in a slower, less positive experience for both you and them.

Exploring Agoda Partner hub

We created the Agoda Partner hub to tát cover any questions you might have.

  • Search for the topic you are interested in using keywords here.
  • Browse some tips & tutorials by topic here.

In case you need further assistance, please send us a message from YCS.

Sending us a message

If you need assistance with YCS platform, payment, trang web nội dung, or rate calculations, you can send us a message by following the steps below:

  1. Log into YCS.
  2. Click on “Need Help” button located in the bottom right corner.
  3. Click on “Partner tư vấn center”.
  4. Choose the tư vấn category:
    • A booking or reservation: choose this category if you have questions about the booking process or a specific booking. If you’re getting in touch about a particular booking at your property, don’t forget to tát include the Agoda Booking ID in your message.
    • Payments: choose this category if you have questions about your payout, payments by, virtual credit cards or your ngân hàng tài khoản details.
    • Rooms and rates: choose this category if have questions about prices, availability, or other information in your Agoda property listing.
    • Extranet tài khoản settings: choose this category if you need assistance with YCS extranet admin access, passwords, or Channel Managers.
    • Registration/Contract: choose this category if you have questions about business details, add/remove properties, or contract terms.
  5. Tell us more about the issue and click “Continue”.
  6. Insert your name and liên hệ information.
  7. Click “Submit”.
  8. Your request is then well received! We will notify you once the issue has been resolved, or if we need additional information via gmail.

Xem thêm: lời bài hát đình dũng tình anh

Refer to tát the images below for the end-to-end journey!

For certain types of requests, you may receive an gmail with links to tát relevant troubleshooting articles. (Refer to tát the screenshot of a sample gmail below)


We hope these articles are able to tát help you to tát resolve the issue.

However, if you need additional help, simply respond to tát the gmail with additional information and we will respond as soon as possible with more detailed assistance.

Xem thêm: kim linh kinh chú đại bi lời bài hát